Shipping policy

Shipping Policy 

We know how exciting it is to order something new for your pet — so we work hard to get your order out the door as smoothly as possible.

Order Processing & Shipping Time

Most orders ship within 5 business days after your order is placed (Monday–Friday, 8am–5pm local time).
Orders placed late Friday afternoon (after 4pm) will begin processing the following Monday.

We ship using USPS or FedEx, depending on your location and package size. Once your order ships, you’ll receive a tracking number so you can follow it every step of the way.

Shipping Costs

  • Free shipping on all U.S. orders

  • International orders ship at a flat rate, calculated at checkout

If an item is temporarily on backorder, we’ll ship the available items first and send the rest as soon as they’re ready — at no extra shipping cost to you.

Where We Ship

At this time, we’re unable to ship to the following locations:

  • Alaska

  • Hawaii

  • Guam

  • Puerto Rico

  • U.S. Virgin Islands

  • Armed Forces Americas / Europe / Pacific

We also cannot deliver to PO Box addresses, so please use a physical address at checkout.

Address Changes

Please double-check your shipping address before placing your order ❤️
Once an order is submitted, the address is considered final.

If you notice an issue and reach out right away, we’ll do our best to help — but we can’t guarantee changes once processing or shipping has begun.

If a package is delivered to the address provided at checkout and cannot be recovered, PET DAWN WELLNESS is not responsible for lost or misdelivered packages. Any return or refund requests in this case will follow our standard return policy, and return shipping costs will be the customer’s responsibility.

Signature Required for Certain Products

For extra peace of mind, we require a signature upon delivery for all products in the PET DAWN WELLNESS Auto Litter Box series and select PET DAWN WELLNESS products. This helps make sure your order arrives safely into the right hands.

If you’d prefer no signature required, you can opt out by leaving a note at checkout or contacting us before your order ships — we’re happy to update it for you.

Important Note

If you choose to opt out of signature confirmation, PET DAWN WELLNESS cannot be responsible for packages marked as “delivered” by the carrier but reported as missing. In those cases, customers will need to work directly with the shipping carrier to resolve the issue.